Shipping policy

Last updated: September 7, 2026

ARTICLE 1 – GENERAL

This Shipping Policy describes the terms applicable to the shipment and delivery of products ordered from JapanPopMart.
All orders are shipped from Japan.
JapanPopMart sells and ships its products to customers internationally. Available shipping methods may vary depending on the destination country, order value, weight, dimensions, and the services offered by the relevant carriers.
The shipping options actually available for an order are displayed to the Customer at checkout.

ARTICLE 2 – SHIPPING DESTINATIONS

JapanPopMart ships its products to most countries and territories served by the carriers used by the store.
The availability of a destination or shipping service may change due to carrier restrictions, customs regulations, import restrictions, or circumstances beyond JapanPopMart’s control.
If no shipping method is available for a destination at checkout, the Customer may contact JapanPopMart to ask whether an alternative shipping solution is available.
JapanPopMart does not, however, guarantee that shipping can be arranged to a destination that is not offered at checkout.

ARTICLE 3 – PROCESSING AND DELIVERY TIMES

Delivery times depend on factors including the destination, carrier, and selected shipping method.
Any delivery times displayed at checkout are estimates and do not constitute a guarantee of delivery by a specific date unless expressly stated otherwise.
Delivery times may be extended due to:
- customs procedures or inspections;
- requests for additional information;
- carrier delays;
- weather conditions;
- periods of high shipping volume;
- public holidays in Japan or the destination country;
- regulatory restrictions or changes;
- or any other event beyond JapanPopMart’s reasonable control.
A delivery delay does not automatically mean that a shipment has been lost.
These provisions apply subject to any mandatory consumer rights available under applicable law.

ARTICLE 4 – SHIPPING CHARGES

Shipping charges are determined according to the conditions applicable to the order and may depend on:
- the destination country;
- the shipping method;
- the weight and dimensions of the package;
- the value of the order;
- the applicable tracking or coverage level;
- and the carrier’s rates.
The shipping charge applicable to the order is the amount displayed to the Customer at checkout before payment is confirmed.
Shipping charges cover the transportation service offered at checkout.
Unless expressly stated otherwise, they do not include customs duties, import taxes, customs clearance fees, collection fees, or other charges imposed in the destination country.

ARTICLE 5 – CUSTOMS, TAXES, AND IMPORT CHARGES

5.1 General Rule for International Shipments

All JapanPopMart orders are shipped from Japan and may be subject to the import regulations of the destination country.
Depending on the country, customs duties, import taxes, VAT/GST, customs clearance fees, collection fees, or other charges may be imposed upon importation.
Unless expressly stated otherwise at checkout, these amounts are not included in the price of the Products or in the shipping charges paid to JapanPopMart and remain the responsibility of the recipient.
JapanPopMart does not determine the amount of these taxes or charges and cannot guarantee their amount in advance.
Customers are responsible for checking any applicable import regulations in their country before placing an order.
Taxes, duties, or fees paid directly by the recipient to a government authority, carrier, or customs clearance provider are not collected by JapanPopMart.

5.2 Customs Declarations

JapanPopMart completes the declarations required for international shipping in accordance with the rules applicable to the carrier and destination.
The description, quantity, and value of the goods stated on shipping or customs documentation must correspond to the actual contents of the shipment.
JapanPopMart cannot declare a commercial order as a “gift” or “document” for the purpose of avoiding the formalities applicable to merchandise.
JapanPopMart also cannot intentionally declare an artificially reduced value for the purpose of avoiding or reducing customs duties, taxes, or other import charges.

ARTICLE 6 – SHIPMENTS TO THE UNITED STATES

6.1 Important Information for U.S. Customers

Orders shipped to the United States are subject to specific shipping conditions due to the rules currently applicable to commercial goods imported into the United States.
JapanPopMart ships from Japan. An order placed with JapanPopMart therefore constitutes an import of goods into the United States.
Customs duties, import taxes, customs clearance fees, collection fees, or other import-related charges may be requested from the recipient, including for low-value orders.
These charges are not included in the price of the products or in the shipping charges displayed and paid on JapanPopMart, unless expressly stated otherwise at checkout.
U.S. Customers should therefore understand that there may be two separate categories of costs:
1. The price of the products + shipping charges, paid to JapanPopMart when placing the order.
2. Any applicable U.S. customs duties, taxes, and import-related fees, which may be payable separately to the carrier, its customs clearance partner, or the relevant authorities when required.

JapanPopMart does not collect these import charges and cannot guarantee their amount before shipment.

6.2 Why Shipping Conditions to the United States Are Different

The procedures applicable to commercial goods shipped from Japan to the United States have changed.
Certain international postal services now require sellers or shippers to follow specific declaration and duty prepayment procedures before merchandise can be shipped.
In order to currently provide U.S. Customers with a simpler and clearly identifiable shipping process at the time of purchase, JapanPopMart uses an international shipping service with tracking for orders shipped to the United States.
The carrier or shipping service used may change in the future if U.S. regulations, customs procedures, or available shipping services change.

6.3 Shipping Charges to the United States

Orders shipped to the United States are subject to a specific shipping method and rate.
The exact shipping charge is displayed to the Customer before payment, and JapanPopMart will not add additional transportation charges after the order has been confirmed.
The shipping rate displayed at checkout covers the shipping service used by JapanPopMart and the tracking service associated with the selected shipping method.
It does not cover any applicable U.S. customs duties, import taxes, or customs clearance fees, unless JapanPopMart expressly states otherwise at checkout.
A U.S. Customer may therefore receive a separate payment request after shipment relating to import formalities. Such a request does not constitute an additional charge imposed by JapanPopMart.

6.4 Tracking for U.S. Orders

All orders currently shipped by JapanPopMart to the United States include a tracking number.
The tracking number is provided to the Customer after shipment.
Tracking allows the Customer to follow the progress of the shipment. However, certain transportation or customs clearance stages may not immediately appear in the tracking system.

6.5 Declaration of the Value of Goods

JapanPopMart is required to make a declaration corresponding to the goods actually being shipped.
The description, quantity, and value stated on customs documentation must correspond to the actual contents of the order.
JapanPopMart cannot declare a card or commercial order as a “document” or “gift,” nor intentionally state an artificially reduced value in order to avoid or reduce U.S. duties and taxes.
The value declared for customs purposes may be used by U.S. authorities and customs clearance providers to determine applicable duties, taxes, or other charges.

6.6 Payment of U.S. Duties and Import Charges

Where duties, taxes, or import-related fees are imposed, payment is the responsibility of the recipient unless expressly stated otherwise at checkout on JapanPopMart.
The recipient may be contacted directly by the carrier, its customs clearance partner, or the relevant authorities.
The Customer is responsible for:
- paying any amounts that may be required;
- providing any information or documentation necessary for customs clearance;
- responding to requests necessary for customs clearance.
JapanPopMart will not request an additional payment from the Customer after the order has been placed in order to supplement the shipping charges already paid on the Website.
This does not apply to customs duties, taxes, or import-related fees that may be requested directly from the recipient by the carrier, its customs clearance provider, or U.S. authorities.

6.7 Refusal to Pay Import Charges or Accept Delivery

Refusal to pay customs duties, taxes, or import charges requested by the authorities or customs clearance provider does not constitute cancellation of the order.
Similarly, refusal to accept delivery or failure to respond to requests necessary for customs clearance does not automatically entitle the Customer to a refund.
Depending on the circumstances, the shipment may be held, returned to JapanPopMart, abandoned, or destroyed.
Where a shipment is returned to JapanPopMart, any potential refund will be processed only after the shipment has been received and inspected.
The original shipping charges and any return shipping, handling, customs clearance, or other charges actually incurred by JapanPopMart may be deducted from the refund where permitted by applicable law.
Detailed rules are set out in the JapanPopMart Return and Refund Policy.

6.8 Customs Delays and Inspections

Customs clearance may extend the delivery time.
Requests for documentation, inspections, customs clearance procedures, or pending payment of duties or taxes may result in a period during which the shipment does not progress normally in the tracking system.
A shipment delayed or temporarily held by customs is not considered lost solely because of such a delay.
JapanPopMart will provide the Customer with available tracking information and, where possible, assist when communication with the carrier is necessary.

6.9 Summary for U.S. Customers

Before placing an order, Customers in the United States should therefore be aware of the following:
- Shipped from Japan: YES
- Tracking number: YES
- Shipping charges displayed before payment: YES
- Additional transportation charges later charged by JapanPopMart: NO
- U.S. customs duties and taxes included in the shipping charge: NO, unless expressly stated otherwise at checkout
- Duties/taxes/import fees may be requested after shipment: YES
- Payment of such charges when required: Recipient’s responsibility
- Order can be declared as a gift or document: NO
- Customer can request an intentionally reduced customs value: NO
- Refusal to pay import charges automatically cancels the order: NO
- A customs delay automatically means the shipment is lost: NO

ARTICLE 7 – TRACKING OF INTERNATIONAL SHIPMENTS

Where tracking is included in the selected shipping method, a tracking number will be provided to the Customer after shipment.
Some shipping methods available for destinations outside the United States may be offered with or without tracking. This information is displayed among the shipping options available at checkout.
Where a Customer voluntarily selects a shipping method without tracking, no detailed tracking history can be provided after the shipment has been handed over to the carrier.
Orders shipped to the United States are currently sent with tracking.

ARTICLE 8 – SHIPPING COVERAGE AND COMPENSATION

Certain shipping services may include coverage or compensation in the event of loss or damage, subject to the limits and conditions established by the carrier.
The level of coverage may depend on factors including the carrier, selected service, declared value, and applicable shipping conditions.
JapanPopMart declares the value of goods in accordance with applicable requirements.
In the event of loss or damage, JapanPopMart will, where necessary, submit the appropriate claim to the carrier.
The existence of shipping coverage does not affect any mandatory consumer rights available to the Customer under applicable law.

ARTICLE 9 – DELIVERY ADDRESS AND CUSTOMER RESPONSIBILITIES

The Customer must provide a complete and accurate delivery address that can be used by the carrier.
The Customer is also responsible for providing contact details that allow the carrier or relevant authorities to contact them where necessary for delivery or customs clearance.
JapanPopMart shall not be responsible for consequences directly caused by an incorrect or incomplete address provided by the Customer or by the recipient’s failure to respond to requests necessary for delivery or customs clearance, except where the issue results from an error attributable to JapanPopMart.
Any additional charges actually incurred by JapanPopMart as a result may be charged to the Customer or deducted from a refund where permitted by applicable law.

ARTICLE 10 – DELIVERY ISSUES, LOSS, OR DAMAGE

If an order is significantly delayed or tracking information indicates an issue, the Customer may contact JapanPopMart at: japanpopmart@gmail.com

JapanPopMart will review the available information and, where necessary, contact the carrier or request an investigation.
A shipment will only be considered permanently lost based on the available information, the carrier’s procedures, and, where applicable, the outcome of its investigation.
If visible damage is discovered upon delivery, the Customer is encouraged to keep the Product, packaging, and protective materials and contact JapanPopMart as soon as possible, providing photographs of the package and damaged Product.
Refunds, replacements, and any other remedies will be handled in accordance with the JapanPopMart Return and Refund Policy and any mandatory rights applicable to the Customer.

ARTICLE 11 – CHANGES TO THE SHIPPING POLICY

JapanPopMart reserves the right to amend this Shipping Policy to reflect, among other things, regulatory, customs, pricing, technical, or logistical developments, as well as changes to the services offered by carriers.
Any changes will be published on this page together with the updated revision date.
The shipping conditions applicable to an order are those in effect at the time the order is placed, subject to any applicable mandatory legal provisions.