Refund policy

JAPANPOPMART REFUND POLICY

Last updated: 09/24/2025

  1. PREAMBLE
    This refund policy outlines the conditions under which Japanpopmart accepts returns and issues refunds for products purchased on our website. All products are shipped from Japan, and this policy complies with international consumer rights.

  2. Right of Withdrawal
    In accordance with consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order. To exercise this right, you must inform us of your decision by email at japanpopmart@mail.com or by using the contact form on our site. You are not required to provide a reason to exercise this right.

  3. Return Conditions
    To be eligible for a return, items must meet the following conditions:

  • Items must be unused, undamaged, and in their original packaging.
  • All original tags and accessories must be included.
  • Customized or discounted products are not eligible for a refund.
  • Returns are accepted within 30 days from the date of receipt.
  • The customer provides return shipping.
  • A 10% restocking fee will be applied to returns.
  • Final sale items cannot be returned or refunded.

  1. Refunds
    Once we have received and inspected your return, we will notify you by email of the approval or rejection of your refund. If your return is approved, a refund will be automatically applied to your original payment method within 14 days.

  2. Shipping Fees
    Shipping fees are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refunded amount.

  3. Taxes and Import Fees International buyers may be subject to customs duties and import taxes. These fees are not included in the purchase price and remain the buyer's responsibility. We recommend checking your country’s customs regulations before placing an order.

  4. Exclusions
    Some items may be excluded from this policy, including:

  • Products that have been opened or used.
  • Non-returnable products for health or hygiene reasons.

  1. Policy Modifications Japanpopmart reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an update date. Your continued use of our services after changes are posted constitutes your acceptance of these modifications.

  2. Contact
    For any questions or refund requests, please contact us at: Email: japanpopmart@gmail.com

  3. 10. Shipments to the United States – 2025 Regulatory Changes
    Due to the end of the U.S. “de minimis” regime (Executive Order, July 2025 referencing Section 321 of the Tariff Act – 19 U.S.C. § 1321) and Japan Post’s updated acceptance rules, some U.S.-bound shipments may be refused, held, inspected, or delayed by U.S. Customs.
    10.1 Customs delays: A delay caused by U.S. Customs/CBP is not grounds for a refund unless the carrier officially declares the parcel lost or returns it to sender.
    10.2 Investigation/loss window: Unless stated otherwise by the carrier, a shipment is considered lost only after the carrier’s investigation. As a guideline, we open a claim 30 days after shipment for the U.S., then act based on the official outcome (indemnity, return, etc.).
    10.3 Refusal/Return by U.S. Customs:
    — If the parcel is returned to us unopened and in original condition, you may choose:
    (a) reshipment (re-shipping costs borne by the customer), or
    (b) a refund of the item price minus the original shipping cost and any return fees charged by the carrier/customs.
    — No restocking fee applies to unopened customs returns.
    10.4 Seizure/Destruction by authorities: If seized or destroyed by authorities, no refund is due unless the carrier pays an indemnity; in such case, we remit to the customer the amount actually received, less any non-refundable charges.
    10.5 Assistance: We provide tracking, assist with claims, and share any official updates from the carrier/customs.

    Cross-references to add in your existing sections:

    • 3. Return Conditions → add at end: “For returns following a U.S. customs refusal/return, see Article 10.3.”

    • 4. Refunds → add: “For U.S. shipments affected by the 2025 rules, processing depends on the carrier’s official outcome (loss, return, indemnity) – see Article 10.”

    • 5. Shipping Fees → add: “Original shipping fees are non-refundable, including in case of customs refusal/return (see Article 10.3).”

    • 7. Exclusions → add: “Delays related to U.S. customs controls (2025) – not eligible for refunds before an official outcome (Articles 10.1/10.2).”